by pcobe@winsightmedia.com (Patricia Cobe) | Dec 16, 2021 | Restaurant
Because of the pandemic, restaurant chains around the globe are taking their food on the road. Food trucks had faded from the spotlight in the last few years. But the prolonged global pandemic has provided the right environment for their comeback. Restaurant chains...
by International Associations | Nov 4, 2021 | Customer Experience
With 2020 in the rearview mirror, the new normal is here to stay—and with it, many remaining challenges for brands. As so many guests pivoted to digital channels for contactless ordering, payment and pick up, restaurants have had to shift their focus from traditional...
by International Associations | Sep 9, 2021 | Customer Experience
Why Your Customer Experience Shouldn’t Have Surprises! Many people believe that surprise and delight is a great customer service practice. Is it really? The accepted concept behind surprise and delight is that you surprise your customer with a level of service...
by International Associations | Aug 12, 2021 | Social Media
To err is human, and behind every great business social media presence is a human (or several). We all make mistakes, and the same is true with social media management. However, while a hashtag typo or an incorrect link can (and likely will) happen as you market your...
by International Associations | Aug 1, 2021 | Marketing
As a restaurant owner or manager, you want to drive new customers into your restaurant. You may also want to increase the loyalty and retention rate of your current customers. One option that hits both of those marketing goals is the restaurant coupon. By offering...
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