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Is inflation killing your customers restaurant spending?

Is inflation killing your customers restaurant spending?

by promeo@winsightmedia.com (Peter Romeo) | Jul 14, 2022 | Customer Experience

Fifty percent of consumers say inflation has already sapped their financial situations. About two-thirds of American consumers say they’ll cut back on dining out if their financial situations should worsen, a turn that half say is already underway because of galloping...
What is the key to increasing your average order size

What is the key to increasing your average order size

by International Associations | May 5, 2022 | Customer Experience

If we told you that the key to an increased check average was in the upsell you’d probably stop reading. But this isn’t about that. In fact, at this point, if your servers don’t know how to upsell then why did you hire them? We’re just going to say it: we believe that...
What you need to know about customer lifecycle loyalty *

What you need to know about customer lifecycle loyalty *

by International Associations | Nov 4, 2021 | Customer Experience

With 2020 in the rearview mirror, the new normal is here to stay—and with it, many remaining challenges for brands. As so many guests pivoted to digital channels for contactless ordering, payment and pick up, restaurants have had to shift their focus from traditional...

Why “Delight” is Better Than “Surprise and Delight” *

by International Associations | Sep 9, 2021 | Customer Experience

Why Your Customer Experience Shouldn’t Have Surprises!   Many people believe that surprise and delight is a great customer service practice.  Is it really? The accepted concept behind surprise and delight is that you surprise your customer with a level of service...

8 Hiring Resources to Help You Find Great Waitstaff P

by Dayne Shuda | May 14, 2021 | Customer Experience

Hiring good staff is integral to your overall customer dining experience. With more than two and a quarter million waitstaff in the United States, competition is fierce, and hiring just the right team members can be crucial to your restaurant’s success. As the people...

Why Your Business Needs a Proactive User Experience

by International Associations | Apr 15, 2021 | Customer Experience

Your Customer Service Can’t Just be Reactive   Now that more interactions between customers and companies are taking place in public forums, being proactive has become increasingly important.  Today business has to contend with customer reviews coming via social...
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