by International Associations | May 5, 2022 | Customer Experience
If we told you that the key to an increased check average was in the upsell you’d probably stop reading. But this isn’t about that. In fact, at this point, if your servers don’t know how to upsell then why did you hire them? We’re just going to say it: we believe that...
by International Associations | Nov 4, 2021 | Customer Experience
With 2020 in the rearview mirror, the new normal is here to stay—and with it, many remaining challenges for brands. As so many guests pivoted to digital channels for contactless ordering, payment and pick up, restaurants have had to shift their focus from traditional...
by International Associations | Sep 9, 2021 | Customer Experience
Why Your Customer Experience Shouldn’t Have Surprises! Many people believe that surprise and delight is a great customer service practice. Is it really? The accepted concept behind surprise and delight is that you surprise your customer with a level of service...
by Dayne Shuda | May 14, 2021 | Customer Experience
Hiring good staff is integral to your overall customer dining experience. With more than two and a quarter million waitstaff in the United States, competition is fierce, and hiring just the right team members can be crucial to your restaurant’s success. As the people...
by International Associations | Apr 15, 2021 | Customer Experience
Your Customer Service Can’t Just be Reactive Now that more interactions between customers and companies are taking place in public forums, being proactive has become increasingly important. Today business has to contend with customer reviews coming via social...
by International Associations | Apr 13, 2021 | Customer Experience
Customer Service is About Expectations I’ve spent my career working in several diverse industries. From the oil fields, through new home sales, new home construction, real estate sales, mortgages, and insurance. The common thread that binds all of my...
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