by jguszkowski@winsightmedia.com (Joe Guszkowski) | Jul 23, 2021 | Technology
Your computers are filled with gold, and the 21st-century gold rush is on. In the 1800s it was actual gold buried in California, and in the 1900s it was “black gold,” or oil, buried in Texas and Alaska. In the 21st century, the “gold” is data. Major retailers,...
by International Associations | Dec 22, 2020 | Customer Experience
Make Your Customer Service Memorable and Remarkable Today, much of the customer service focus is on how technology can make a customer experience better. Data personalization, artificial intelligence and many others are driving the future of customer service....
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