by International Associations | Apr 15, 2021 | Customer Experience
Your Customer Service Can’t Just be Reactive Now that more interactions between customers and companies are taking place in public forums, being proactive has become increasingly important. Today business has to contend with customer reviews coming via social...
by International Associations | Apr 15, 2021 | Covid-19
As restaurants shift their business models, food and how we experience it is changing too. By Joe Guszkowski on Feb. 27, 2021 Illustration: Restaurant Business staff The coronavirus pandemic has upended daily life as we know it. It has changed how we work, how...
by jmaze@winsightmedia.com (Jonathan Maze) | Apr 14, 2021 | Restaurant
The pizza chain says that it doesn’t make money off of delivery and wonders how aggregators will be able to do so, says RB’s The Bottom Line.By Jonathan Maze on Feb. 25, 2021 Photo courtesy of Domino’s Domino’s Pizza had a particularly strong year in...
by International Associations | Apr 13, 2021 | Customer Experience
Customer Service is About Expectations I’ve spent my career working in several diverse industries. From the oil fields, through new home sales, new home construction, real estate sales, mortgages, and insurance. The common thread that binds all of my...
by International Associations | Apr 13, 2021 | Covid-19
The pandemic has dramatically impacted the restaurant industry—more than 120,000 restaurants across the U.S. permanently closed in the past 12 months. And according to Bloomberg, numbers like that indicate that “more than 500,000 restaurants of every type—franchise,...
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